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Voluntary recall: Neo BT Pro

If you have an ARVA NEO BT PRO, please stop using it immediately and return it according to the return instructions on the ARVA website.

01/22/2025 • by PowderGuide

In the last few days, a battery consumption error has been detected in some NEO BT PRO devices. Despite new batteries, these affected devices show a drastic reduction in battery life, which can lead to a restart in an endless loop. This could cause the transmission and search modes to become inactive.

https://www.arva-equipment.com

In the last few days, a battery consumption error has been detected in some NEO BT PRO devices. Despite new batteries, these affected devices show a drastic reduction in battery life, which can lead to a restart in an endless loop. This could cause the transmission and search modes to become inactive.

https://www.arva-equipment.com
The malfunction is caused by a defective electronic component on the circuit board. After several months of use this defect may manifest.

Dear PowderGuide readers, another recall has been announced for this season - this time it concerns the ARVA NEO BT PRO. The following information has been taken directly from the ARVA website:

Your safety first

For over 40 years, ARVA has been designing avalanche safety equipment with one constant goal: to ensure maximum performance and reliability. Every product undergoes rigorous testing to exceed industry standards.

Recently, we identified an isolated issue with some NEO BT PRO devices. This malfunction may lead to abnormal battery consumption, causing in some cases a restart and deactivating the transmit and search modes.

To ensure your safety, we have decided to voluntarily recall all NEO BT PRO units for inspection. If necessary, your device will be repaired or replaced free of charge.

Technical details of the issue

The malfunction is caused by a defective electronic component on the circuit board. After several months of use, this defect may manifest, although it was not detected during our rigorous quality checks carried out on 100% of the devices.

Once we were alerted by users, we inspected our entire stock and confirmed that only the NEO BT PRO model is affected. All other models in the range remain fully functional.

We are actively working to resolve this issue permanently, strengthen our production processes, and ensure a reliable and fast repair for each affected device.

Das Neo BT Pro.

https://www.arva-equipment.com

Das Neo BT Pro.

https://www.arva-equipment.com

  1. FILL OUT THE RETURN FORM

    • Select the form corresponding to your region:

    • Once the form is submitted, a return label will be generated and should be printed.

    1. PREPARE YOUR DEVICE

    • Carefully pack your NEO BT PRO and insert the completed form inside the package.

    • Send only the device, without the batteries, the holster, or leash or any other accessories (even if you purchased a safety kit with a shovel and probe).

    • Cut out the label along the dotted lines and place it flat on the package. Secure it with tape, ensuring that the information and barcodes remain visible.

    1. SEND AND PROCESSING

    • Send your device according to the instructions on the return label.

    • Once received, your NEO BT PRO will be inspected, repaired if necessary, and tested before being returned to you.

    • You will receive a confirmation email containing the estimated processing time (on average, within 10 business days, excluding shipping delays).

The fault is caused by a defective electronic component on the electronic board.

https://www.arva-equipment.com

The fault is caused by a defective electronic component on the electronic board.

https://www.arva-equipment.com

Our Commitments to You

We are fully aware of the inconvenience this recall may cause, especially in the middle of the winter season. However, the safety of our users is our top priority. The entire ARVA team is committed to ensuring a quick and efficient processing of each affected device.

With 40 years of experience, we have learned to face challenges with humility and determination. While this recall is a difficult step, we remain confident in the reliability and potential of the NEO BT PRO. We want you to quickly regain full confidence in your device and continue to live the adventures that you are passionate about.

Thank you for your understanding and cooperation.

The ARVA Team

You can find all further information on the ARVA website here: Recall.

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